Store Policies

Shipping

To determine shipping rates for your Big Ass products:

  • Step 1: Select “Proceed to Checkout” on the Shopping Cart menu.
  • Step 2: Select a checkout method, and then enter your billing and shipping information.
  • Step 3: Select a shipping method. Shipping rates will be added to your purchase total.

60-Day “No Reason Necessary” Return Policy for Online Big Ass Light Orders (excludes Haiku Home products – see below) 1

The customer may return the light for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 60 days of delivery. If the fixture is delivered in good condition, the customer will receive a refund of the invoice price less:

  • Cost of shipping, handling and insurance;
  • Amount charged for special orders;
  • Amount charges for customized parts, if any;
  • Service fee and/or parts replacement fee for any fixture that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the fixture, replace missing or modified parts, and to return the fixture to its original factory condition.

90-Day “No Reason Necessary” Return Policy for Online Big Ass Fan Orders (excludes Haiku Home products – see below) 1

The customer may return the unit for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 90 days of delivery. If the unit is delivered in good condition, the customer will receive a refund of the invoice price less:

  • Cost of shipping, handling and insurance;
  • Amount charged for special orders;
  • Amount charges for customized parts, if any;
  • Service fee and/or parts replacement fee for any unit that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the unit, replace missing or modified parts, and to return the unit to its original factory condition.

30-Day “No Reason Necessary” Return Policy for Online Haiku Fan and Haiku Designer Series Orders (excludes Big Ass products – see above) 1

Please visit here for Shipping and Return policies for all Haiku products.

1To obtain your refund, prior to shipping your product back to Big Ass Solutions, please secure a Return Materials Authorization (RMA) number by contacting Big Ass Solutions Customer Service at 877-244-3267. Your name, address, and phone number will be required. Refunds will only be credited to the original purchaser. Units returned without an RMA number will not be credited.

These policies apply only to products sold directly by Big Ass Solutions and Haiku Home. Products sold by Big Ass Solutions and Haiku Home Authorized Dealers are not subject to the 30-day, 60-day or 90-day “No Reason Necessary” policy. Customers who have purchased fans or lights from Big Ass Solutions and Haiku Home Authorized Dealers should contact the dealer for information on its specific return policies.

REPAIR, REPLACEMENT, OR A REFUND ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND BIG ASS SOLUTIONS IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. Incidental damages include but are not limited to such damages as loss of use. Consequential damages include but are not limited to the cost of repairing or replacing other property which was damaged if this product does not work properly.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON BIG ASS SOLUTIONS’ PART, AND BIG ASS SOLUTIONS NEITHER ASSUMES NOR AUTHORIZED ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR IN NATURE TO ANY PREVIOUSLY SPECIFIED, SHALL EXIST WITH RESPECT TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED BY BIG ASS SOLUTIONS AND WAIVED BY CUSTOMER. UNDER NO CIRCUMSTANCES SHALL BIG ASS SOLUTIONS BE LIABLE FOR ANY LOSS, DAMAGE COST OF REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM BIG ASS SOLUTIONS, UNLESS SUCH DAMAGES CANNOT BE EXCLUDED BY LAW.

If you would like to return product to Big Ass Solutions or require technical support, please visit our Tech Support page.